Frequently Asked Questions (FAQ)

Dev Textiles offers an exquisite fusion of Indian tradition and Western style across premium collections. Our range spans traditional, contemporary, designer, embroidered, handloom, printed, wedding, and luxury bridal sarees. We also provide an extensive line of suits, including printed and pure suits, salwar kameez, shararas, gararas, dress lehengas, and both bridal and non-bridal partywear suits. Our collections are designed specifically to showcase contemporary trends, purity of value, and a legacy of craftsmanship that evokes the essence of a woman.

No, we do not offer any stitching or alteration services. All of our products are sold strictly as premium unstitched fabrics or standard unstitched ensembles. Any tailoring, cutting, or alterations must be handled independently by the customer after delivery.

All of our products are strictly Professional Dry Clean Only. Do not wash at home, hand wash, or expose to water/machine washes unless explicitly specified. Fine handloom silks, artisanal brocades, and delicate metallic zari threads are highly sensitive to water exposure, which can shrink weaves, run natural dyes, or damage the delicate fibers.

All prices on our platform are strictly listed and processed exclusively in Indian Rupees (INR). We do not support dynamic currency switching or international currency invoicing.

We charge a standard flat rate shipping fee of ₹300 for domestic orders. We provide completely free shipping automatically on all order subtotals that reach ₹8,000 or above. Additionally, we offer a special first-order free shipping discount to new customers. Our server verifies your email address at checkout, and if you have no prior successful orders with us, your shipping fee is completely waived.

Our system is integrated directly with the Shiprocket Courier Serviceability API. When you input your postal PIN code during checkout, our backend instantly validates serviceability. If a destination falls into a non-serviceable zone, the checkout flow will automatically block the transaction and alert you before payment is processed.

You can track your parcel live directly on our dedicated tracking page at /track. To protect your private address details from unauthorized scraping, our portal enforces strict two-factor verification. To view your tracking timeline, you must provide either your Order ID + Customer Email Address OR your AWB Tracking Number + Customer Phone Number. A permanent 'Delivery Tracker' access link is available at the bottom of every page for your convenience.

Yes, orders can be cancelled, but requests must be submitted within a strict 24-hour window of placing the order. To cancel, simply log into your personal dashboard, access your User Page, look up the active order, and execute the cancellation directly online. Once the 24-hour window closes, your fabric is allocated or processed, meaning cancellations can no longer be accepted.

Once an eligible cancellation is successfully processed through your user page, your refund is approved and issued within 24 hours. The transaction will be sent back to your original payment gateway source, and the funds should securely reach your account within 5 working days.

Returns are processed exclusively in the rare event of a verified major manufacturing defect. If a manufacturing defect is found, you must completely fill out our online Refund/Return Form within 48 hours of receiving the product. Any claims, reports, or form submissions entered after the 48-hour delivery mark will be strictly rejected, and a return will not be processed.

The product must be returned in pristine, original condition with all brand tags and labels completely unremoved. Because we do not offer alteration services, we maintain a strict zero-tolerance policy for products that have been worn, stained, cut, altered, or partially/fully stitched elsewhere. Any items showing signs of handling or modification will be disqualified from a refund instantly. Additionally, please note that a 5–10% variance in color due to digital screen lighting or minor thread irregularities in handloom weaves are natural characteristics of craftsmanship and are not considered manufacturing defects.

No. Any products purchased at a discounted rate, during promotional sales, or using special clearance coupon codes are sold strictly on a Final Sale basis. These items are not eligible for returns, cancellations, exchanges, or refunds under any circumstances once paid.

Absolutely. Dev Textiles is a major global player in the Indian clothing industry, currently backing more than 50,000 satisfied customers, 750 authorized distributors, and 350 international affiliates. Our platform supports specialized B2B tiered pricing and minimum order quantity controls directly inside our centralized product database.